Each item is described in detail in the listing description. If you have any further questions please message us through the Contact Us page, or by emailing us.

If you would like to place an order through Trade please get in contact with us so we can have this looked into for you and pass you to the relevant department. 

As soon as your item has been shipped, you will receive a shipping confirmation by e-mail. There you will find the shipment number with which you can track the shipment process at our shipping partner platform at any time.

If your delivery date has passed and you haven't received your order, you can track it by visiting the track my order page on our website or contact us to get your tracking number. 

We're sorry. We work hard with our manufacturers to reduce delivery times and avoid delays, which we let you know about as soon as we know ourselves. If you've been waiting longer than you should have, and you haven't heard from us, contact us directly.

As a rule our dispatch takes 1-3 working days . We hand over the order within 48 hours at the latest from the next working day to our shipping service provider.

As soon as your parcel has been shipped, you will receive a shipping confirmation by e-mail. There you will find the shipment number with which you can track the shipment process at our shipping partner platform at any time.

The prices displayed at the time of your order are the relevant prices for you. Subsequent price changes do not affect your order.

Please inform our customer service about the mistake. We will then investigate how the error occurred.

Please return the item to us. As soon as we have received and processed the return, you will receive a refund within 14 days.

Can you resend the originally ordered item to me?
Unfortunately it is not possible to reship the item immediately. In this case we have to ask you to re-order the item you would like to receive.

After each order you will receive a confirmation of receipt from Yexe.store by e-mail. In addition, as a registered customer you have the possibility to view the current status of your order in your customer account.

For orders with a guest account, you will only receive confirmation of receipt by e-mail. However, the e-mail can only reach you if your e-mail address has been entered correctly.

If you have further questions regarding your order, please contact our customer service.

We post Monday through Friday and if your payment is received before midday, your item will be posted on the same day.

Saldae is delivering world wide, thanks to its international shipping partners

Please add to cart and input your country and postcode to calculate the shipping.

As long as all your items are with the same carrier, and the difference in lead times isn't too much, grouped delivery will be given as an option at the checkout for you to pick if you would like to do this and have all items delivered together. 

You can update your delivery address prior to dispatch in My Account and 'MY ADDRESS'. If your item has dispatched, feel free to contact us and we'll be happy to assist you with this.

This rarely happens however if this situation was to arise, send us an email and we can get this resolved for you.

You received a damaged parcel?
We’re sorry about that – but we hope that your ordered items arrived intact and complete despite the package damage. If only the package was damaged and you still want to return something from your order, please contact our customer service here

lucky-tie.Com online shop offers you various ways to pay for your order securely.
we offer the following payment options:

Credit card (Visa, Mastercard)

If you purchase an item before midday it will be posted the same day. If purchased after midday it will be posted the next business day.

Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e. the last 4 digits of the card number. Also, we only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your LUCKY-TIE.COM account and ordering with your saved card.

The invoice documents will be sent to you by e-mail after your order has been shipped. As a registered customer, you can also view or change information about the billing or delivery address in your customer account.

If you no longer have access to the invoice documents, please contact our customer service.

If you want to pay via PayPal, you will be redirected to PayPal after selecting the payment method. If you already have a PayPal account, you can log in there with your user information and enter your email address and personal password in the appropriate PayPal field and confirm the payment. The receipt of payment is usually booked within a few minutes and your order will be processed immediately.

If you do not yet have a PayPal account, you can get more information here.

After a return:
When you return items to us, they will be credited to your PayPal account. There you have the possibility to transfer the amount back to your bank account.

We accept the following credit cards in the LUCKY-TIE.COM online shop:
Visa Card
Master Card
As soon as you click the “Buy” button on the order overview page, your payment will initially only be authorised. The credit card will only be charged when the parcel is shipped.

After a return:
In the case of a return, the corresponding amount will be credited to you at the time the goods arrive at our premises.

Security:
As an additional security measure we offer the 3-D-Secure procedures “Verified by Visa” and “MasterCardSecureCode”. After you have entered the credit card number of your VISA or MasterCard in the order form, we will establish a connection to your card issuer so that you can confirm your identity by means of a code. Only after successful authentication will the credit card payment be executed. This additional security level is designed to prevent credit card misuse by stolen or duplicated cards.

For your own security, please check with your card issuing bank about the use of the new 3-D Secure procedure and at best register your card right away.

As soon as your payment has been booked with us, the order is picked by us and handed over to the shipping department. Shortly thereafter you will receive a shipping confirmation by e-mail including information on tracking and tracing.

I ordered a long time ago and have not received a shipping confirmation:
We try to ship the orders as soon as possible. Please note that for prepayment orders it takes about 3-5 working days, depending on the bank, until the payment is booked with us. Therefore it can come to delays of the dispatch.

In addition, it can happen that our e-mail with the shipping confirmation unfortunately does not reach you. This can be for the following reasons:

* The e-mail address was incorrectly stored
* Your e-mail address was blocked by our SPAM filter
* The e-mail is in your SPAM folder

If you have not received a shipping confirmation, as a registered customer you can view the status of your order within your customer account.

If you have ordered as a guest and have not received any information about the status of your order after a longer period of time, please contact our customer service.

Please read our comprehensive privacy policy regarding GDPR and how it affects you here

It’s your right to change your mind, and we totally respect that. On the bottom of every email from us, there is a unsubscribe link which removes you from all our email marketing with just one click.

Your data is in safe hands. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal data with third parties via LUCKY-TIE.COM, we only share the needed to be able to provide services to you.

Personal data is information that directly or indirectly identifies a living person. This can be anything from a name, photo, address, bank details or, more digitally speaking, an IP address or even social media posts.

Yes we do! LiveChat is a great way to get your questions answered as quickly as possible. If you'd like to contact us via LiveChat, click on the icon on the bottom right hand side of the home-screen

We can chat with us in English,French or German

You can change your account details via your online account. Once logged in, click on 'MY DETAILS'. You are then able to change your name, email and your account password. 

From our Home Page, you can log in by clicking on the little person icon on the top right. This icon will appear black if you've already logged in. 

We accept Visa Credit, Visa Debit, MasterCard and American Express. Make sure your card details are correct. If it still isn’t working, please contact your bank.

You can reach us by e-mail at contact@lucky-tie.com. Our customer service tries to help you as fast as possible and usually answers within 1-2 working days. Please note that there may be small delays in special cases.